Client Corner – December 2023  

Customer Service Excellence  

Harvest has a long track record of designing and delivering highly successful bespoke customer service excellence programmes with and for our clients. Our focus is on aligning the clients’ customer service culture – purpose, mission, and values – and enhancing the frontline participants’ service mindset and then developing practical skills to deliver excellence in customer service.  

We are delighted to be currently partnering with an airline, designing and rolling out their Customer Service Excellence programme for frontline staff, as well as facilitating a tailored Service Leadership programme for senior frontline crew and managers in operations. The feedback has been excellent, with NPS scores improving and the airline achieving customer experience awards.  

Harvest has recently facilitated similar Service Excellence programmes with clients in other sectors including hospitality, retail, and wholesale. We would love to support you to achieve your service excellence goals so please give us a call to discuss further.  

Management and Leadership Development 

Our expertise in developing and supporting newly appointed managers up to the executive leadership team at all stages in their careers is second to none. We’re currently designing and delivering modular leadership and manager development programmes in partnership with clients in Tourism, Agri-food, Insurance, Financial Service and Recycling. Our programmes are customised to your managers’ needs and requirements, and usually incorporate an EQI or leadership 360 diagnostic assessment, a series of leadership masterclasses, and additional supports include one-to-one Coaching and Action Learning Sets.  

We can also arrange QQI accreditation for your management development programme if required.  

Executive Coaching  

If your Executive team are looking for a reset, or boost, or time to reflect as we move into 2024, then the support of a personalised Executive coaching programme could really help.  

Our Executive Coaching panel have a depth and breadth of experience across a range of subject areas including strategic and commercial planning, navigating and leading change, sales planning, career transition, managing conflict and mediation, wellbeing, and work life balance. 

We have won tenders and sit on the Coaching panels for a number of public bodies, Government agencies and departments, coaching leaders at all levels up to Secretary General.  In the private sector, our Coaching panel are currently supporting the Executive teams in retail, financial services, and technology sectors.